Customer Service Specialist

Role : Customer Service Specialist

Location : Wrexham
Salary : £25,000

Our client is a market leader in their sector who are currently recruiting for a Customer Service Specialist to join their Head Office team on a permanent basis.

The successful candidate must have experience in customer service and working in a phone-based, fast paced environment. Excellent communication, investigative and inter-personal skills including a strong and confident telephone manner are key. The successful candidate will be able to work in a team, organising and prioritising workload.

Responsibilities

• The role will be responsible for managing and assisting a range of customer queries via telephone and email
• Working with third party companies, the role will work to finding positive solutions to each situation
• Accurately updating and maintaining an inhouse CRM system
• Deliver and maintain a professional service
• As part of the team, manage the first response for inbound calls
• Answer client queries which vary in urgency and complexity, ensuring complete customer confidence

Required Experience:

• Previous experience working in a customer service call centre or phone-based role
• Previous experience dealing with inbound queries
• Ability to remain calm under pressure
• A levels or equivalent (preferred)
• Excellent keyboard and computer skills
• Articulate, punctual and ability to organise workload
• Good organisational and communication skills
• Able to work as a member of a team