Technical Support Advisor

Job Title: Technical Support Advisor

Location: Deeside

Salary: £26750

Description:

The Technical Support Specialist position involves both internal and external customer service, provisioning hardware, fault diagnostics and ongoing product support.

Duties & Responsibilities

• To provide an excellent customer service experience whilst managing customer expectations
• To manage faults, requests and enquiries on behalf of the customer in relation to Broadband & Telephony.
• To take responsibility of the issue through to resolution, providing proactive and regular progress updates to internal/external customers.
• Build and Provision work orders for customers.
• Provisioning and installing hardware.
• Provide product training to customers.
• To provide day to day product support to existing customers
• To be competent navigating 3rd party web portals and quick to learn technical processes. Site visits to resolve issues when required.
• Provide out of hours support to customers on a rota basis (optional)

Skills & Experience

• Telecoms background – knowledge of: Network hardware – PC’s, Switches, Routers & Firewalls Networking TCP/IP, DNS, VPN’s & Router configuration Hosted / IP Telephony systems & SIP Trunks
• Excellent Customer service and communication skills
• Positive attitude
• Affective time management skills, with a logical approach to problem solving.
• Ability to work under pressure and within time constraints.
• Ability to work alone as well as part as a team, managing workload whilst reviewing changing priorities

Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies.

We are an equal opportunities agency and welcome applicants from all backgrounds.

We are acting on behalf of the client as an Employment Agency in relation to this vacancy.