Client Relationship Coordinator

Client Relationship Coordinator
Chester – Hybrid working
£23,500

Working within this esteemed and growing company, The Client Relationship Executive will be based at this well-established company in Chester with hybrid working options.

This award-winning company prides themselves on the bespoke service they offer customers.

The Client Relationship Executive will be responsible for supporting and assisting members of a luxury sales team in processing bookings, managing customer information on inhouse systems, booking ancillary services and meticulous management of client special requests, producing essential client documents and ensuring smooth handling of the booking post sale to completion.

Key Responsibilities :

• Providing administrative support to assigned members of the sales team, including processing and managing bookings.
• Collating, seeking and providing information for quotes, enquiries and confirmed bookings in a timely and professional manner.
• Preparing information to be presented in a professional manner, as per the Company guidelines; and if required responding directly to clients and third parties via email and phone in a timely manner.
• Proactively liaise with suppliers, third parties and other partners to support with bookings, secure confirmations, gathering information, prices and requests and finalising accurate booking details.
• Booking ancillary services, providing bespoke services, and meticulously arranging customer special requests and seeking opportunities to exceed clients’ expectations.
• Maintain accurate and up-to-date records of customer interactions and information in CRM systems and central files.
• Carrying out thorough and timely reconfirmation of arrangements, troubleshooting and resolving issues if identified.
• Issuing system generated client documentation including invoices and final documents.
• Handle post-booking support, including processing amendments, cancellations, and additional special requests

Skills & Experience :

• Strong organisational skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Good level of experience with MS Office.
• Prior experience in a sales support, customer service, or industry related role is preferred.
• Ability to work independently and as part of a team and using own initiative.
• Proven ability to deliver timely and positive outcomes when dealing with competing tasks in a fast-paced environment.
• Strong motivation for delivering excellent service.
• Due to the service nature of the business, the role may occasionally require working outside of standard contracted hours, to support responding to late notice amends and enquiries. Advance notice will be provided whenever possible.

Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies.

We are an equal opportunities agency and welcome applicants from all backgrounds.

We are acting on behalf of the client as an Employment Agency in relation to this vacancy