Credit Control Manager

An incredible opportunity to join a fantastic award winning company with responsibility for maximising cash collection whilst minimising overdue debt. You will be required to ensure that the team are fully trained, and credit policy & processes are understood and adhered to through coaching and development as well as develop a collaborative working relationship with Operations, to ensure that the provision of goods/services on credit terms is at a level that maximises turnover with minimum risk to the business.

Key Responsibilities:

• Act as a point of escalation for Credit Control Team Leaders, other direct reports & Operations colleagues
• Organise the day-to-day tasks and resources across the team to ensure objectives are met
• Provide full management, coaching, support and development to direct reports including regular 1- 2-1’s, team meetings and appraisals
• Build, maintain and promote constructive and productive relationships with customers and other support teams ensuring professional conduct is maintained
• Monitor KPIs to ensure the team is meeting targets and provide additional support as required
• Ensure performance of the Credit Control department is monitored and reported on through insightful KPI’s
• Ensure all processes achieve set SLA’s as per compliance and company requirements
• Develop relevant collection strategies & processes to minimize overdue debt for current clientele, ex clientele and other debt
• Ensure effective processes are in place to minimise the transfer of debt to the Debt Recovery team for ex clientele
• To manage relationships with external solicitors to balance cost vs collection of ex clientele debt
• Manage timely resolution of disputes & queries
• Leverage technology to enhance cash collection and debt recovery procedures within the Credit Control Team
• Drive continuous improvement initiatives to enhance Credit Control processes and internal/external customer engagement
• Develop a collaborative working relationship with Operations, so that the needs of all departments are balanced, to the benefit of the Business as a whole, ensuring regular debt reviews are performed and issues are escalated as necessary
• Deliver regular monitoring of accounts and ledger reviews and organise and attend monthly debt reviews and ensure action points are followed up
• Manage credit risk through the completion of credit checks and regular limited company monitoring
• Ensure there is relevant Credit Control resource and provide cover, where necessary
• Adherence and promotion of the department’s GDPR policies
• Other related duties and project work as reasonably requested

Skills and Experience:

• Minimum of 5 years’ credit control experience, preferably in a similar environment
• Minimum of 3 years’ experience of leading and managing teams
• Recognised relevant qualification (e.g. AAT, CICM) desirable
• Strong leadership skills, with the ability to set clear objectives and track team performance
• Strong team management and communication skills evidencing effective negotiation skills
• Exceptional relationship building skills with the proven ability to build and maintain effective relationships with internal and external stakeholders
• Good IT and systems skills, able to build structured reports, including spreadsheet analysis
• Strong experience of end-to-end collections strategy, processes and regulation relating to outstanding debts
• Strong organisational and time-management skills
• Highly self-motivated and adaptable to change
• Able to display and promote a proactive, positive, professional team atmosphere and engage with our values

Working Arrangements: This position is Head office based with the expectation of office working for 5 days per week.

Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies.

We are an equal opportunities agency and welcome applicants from all backgrounds.

We are acting on behalf of the client as an Employment Agency in relation to this vacancy