Customer Service Account Manager

Customer Service Account Manager

Crewe

£25-26,000

Our client is a global leader in producing products and services and is pursuing its vision to become the world’s best performing company within their sector. The company ensure you have the opportunity to grow and thrive – service and leadership are the core of everything they do. They are now looking to recruit a Customer Service Account Manager for their site in Crewe.

Reporting to the Customer Service Manager,  you will champion customer engagement, to ensure delivery of a first class customer experience. As Customer Service Account Manager, you will have many responsibilities including interacting with customers to provide information in response to enquiries about products and services and to meet and exceed customer requirements, being the initial internal contact for supporting dedicated accounts throughout their customer journey.

The core working hours are Monday to Friday, between 8.00am-5.30pm (37.5 hours).

The incredible perks:-

Company pension contributions of 7%
Bupa Private Medical Insurance (after qualifying period)
Access to health and wellbeing support such as healthcare, optical and dental discounts
Retirement savings plan (with x5 salary life assurance)
Digital GP
Employee Assistant Plan
Cycle to Work scheme
Colleague discounts on selected shopping, cinema, restaurants, travel and more

The company offer a long career path with so will encourage you every step of the way – all you have to do is show that sparkle of innovation!!

Responsibilities:-

• Take charge of outbound calls to new and lost customers, sparking interest, reigniting relationships, and uncovering exciting opportunities for collaboration.
• Develop and maintain a pipeline of opportunities through consistent follow-ups and relationship building.
• Present and adjust value propositions based on customer segments and buying needs.
• Actively listen to prospective customers and adapt recommendations to align with their business goals.
• manage requests for quotes from prospective and existing customers.
• Collaborate with internal teams to ensure accurate and timely delivery of pricing and product/service information.
• Coordinate with customers on production, logistics, and supply chain matters.
• Contribute to customer-focused projects like product launches and price reviews.
• Manage incoming calls, general inquiries, and central inbox operations.
• Develop product knowledge and handle item requests as needed.
• Process sales orders, credits, returns, and ensure compliance documentation. Oversee import/export shipments and transactions.
• Collaborate with cross functional teams to exchange and update customer-related information.

Required skills and experience:-

• Proven experience in customer engagement, sales, or account management roles, gained in a manufacturing, logistics or distribution environment.
• Strong communication and interpersonal skills with the ability to build rapport quickly.
• Ability to analyse customer needs and provide tailored recommendations.
• Proficiency in using CRM systems and pricing tools is preferred.
• Highly organized, detail-oriented, and able to manage multiple priorities effectively
• Self-motivated and target-driven with a strong sense of accountability. Essential – 5 GCSEs at Grade C or above in English and Mathematics.
• Desirable – Education to at least NVQ III or equivalent in Business Administration or Customer Services.

Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies.

We are an equal opportunities agency and welcome applicants from all backgrounds.

We are acting on behalf of the client as an Employment Agency in relation to this vacancy.