An opportunity to join an expanding and progressive company as a Helpdesk Administrator in a fast-paced and varied environment. As a Helpdesk Administrator, your role will involve receiving calls and emails from customers or tenants requesting various services, repairs or general queries.
Monday-Friday 9am-5pm.
Salary £21,000 per year
The Helpdesk Administrator will aim to answer all queries relating to their service and provide a first call resolution where possible. You will also work very closely with external teams and contractors to ensure continuity of service and to achieve your objectives.
Benefits include free city centre parking, performance reviews and rewards, plus an exceptional modern, open-plan office working environment.
To apply for the Helpdesk Administrator role, it is essential that you have previous phone-based customer service experience, preferably within a high-volume contact centre environment or a facilities support role. For the Helpdesk Administrator role, the ability to learn new skills and systems quickly is essential.
Objectives of the role:
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Skills and experience:
KEYWORDS: helpdesk, customer service, quotes, accounts, administration, calls, queries