Learning and Development Administrator

Working for this international business who are a market leader within an exclusive, luxury industry sector, the Learning and Development Administrator will play a critical role in supporting the delivery of exceptional training and development experiences to the various teams. The L&D Administrator is a pivotal role within the company. This individual will be responsible for overseeing the efficient administration, and coordination of the learning management systems software, with a focus on a leading learning platform. The successful L&D Administrator will work closely with the Team Manager and other stakeholders to facilitate seamless learning experiences and optimise the training and development process across the company.

Working hours – Monday to Friday 830am-530pm.

Responsibilities

1. Learning Management Systems (LMS) Administration:

• Manage and maintain the LMS, ensuring it remains up-to-date, user-friendly, and aligned with the company’s training goals.
• Create and manage user accounts, groups, and permissions to grant appropriate access to various learning content.
• Upload, organise, and update learning materials, courses, and modules on the LMS platform.
• Monitor and troubleshoot any technical issues related to the LMS, liaising with Technical Support if necessary.

2. LMS Content Coordination:

• Coordinate the scheduling and deployment of training materials and learning initiatives through the LMS.
• Conduct regular quality checks to ensure that all content is accurate, functional, and aligned with learning objectives.

3. User Support and Training:

• Provide technical support and assistance to employees, managers, and other users in navigating the LMS and resolving issues promptly.
• Support training sessions and workshops to educate employees on using the LMS effectively.
• Effectively onboard new users, ensuring a seamless user experience.

4. Reporting and Analytics:

• Generate and analyse LMS usage data and performance metrics to assess the effectiveness of training initiatives.
• Provide regular reports, offering insights for continuous improvement.

Person, skills, and knowledge specification

• Proven administrative experience, ideally gained within an HR, L&D or training environment.
• Strong technical aptitude and problem-solving skills, with the ability to troubleshoot LMS issues effectively.
• Excellent organisational skills and attention to detail to manage content, schedules, and user accounts efficiently.
• Strong communication and interpersonal skills to provide support and training to users across the organisation.
• Analytical mindset with the ability to derive insights from data and use them to drive continuous improvement.
• Familiarity with data security and compliance standards related to handling sensitive information.
• Proven experience in administering and coordinating learning management systems – desirable.
• Solid understanding of e-learning principles, instructional design, and adult learning methodologies – desirable.

KEYWORDS: training, HR, learning, L&D, administration, e-learning, courses