Job Role: Multi-skilled Technician
Salary: Up to £32,000 per year (depending on experience)
Hours:
- Monday to Thursday: 8:00am – 4:30pm
- Friday: 8:00am – 3:00pm
About the Role:
Are you a skilled technician with a passion for customer service? We are looking for an experienced Customer Service Multiskilled Technician to join a thriving quality home building business. In this role, you’ll be at the forefront of delivering first-class service to customers, addressing maintenance needs with top-notch workmanship, professionalism, and efficiency.
As part of the Team, you will be responsible for ensuring that every visit is a positive experience for our homeowners, providing timely solutions, and maintaining high standards of quality. We’re looking for someone who thrives in a customer-facing role, enjoys variety in their day-to-day work, and can manage tasks autonomously and with attention to detail.
Main Duties and Responsibilities:
- Customer Communication: Clearly explain what will be done and when to the customer, keeping them updated throughout.
- Appointments: Attend scheduled appointments as directed by the Customer Services team.
- Materials Preparation: Work closely with the Purchasing Department to source necessary materials ahead of visits.
- Customer Relationship Management: Effectively manage customer expectations and communicate with both internal and external stakeholders.
- Worksite Preparation: Ensure the property is properly protected before starting any work, including the use of PPE and overshoes.
- Risk & Safety Compliance: Follow all risk assessments and method statements to ensure work is carried out safely and to standard.
- Quality Assurance: Complete tasks to the customer’s satisfaction and in line with NHBC standards.
- Tool Management: Carry and maintain the necessary tools and ensure they are regularly PAT tested.
- Team Collaboration: Regularly update the Customer Services team on completed work, reasons for delays, and time spent on tasks.
- Issue Escalation: Report any issues or challenges to the Customer Services team immediately.
- Material Reporting: Submit weekly receipts for materials used during visits.
- Continuous Improvement: Contribute ideas to help improve the business and maintain the company’s strong reputation.
- Additional Requests: Address customers’ additional work requests and communicate any changes to the Customer Services team.
- Policy Compliance: Always adhere to the company’s policies, procedures, and instructions.
Requirements:
- Proven Customer Service Excellence: Demonstrated ability to deliver exceptional customer service.
- Strong Communication & Organizational Skills: Ability to communicate clearly and manage multiple tasks efficiently.
- Experience in Joinery & Carpentry: Practical experience in joinery or carpentry and working with hand and power tools.
- Self-Motivation: Able to work autonomously and manage time effectively.
- Punctual & Reliable: A dependable, professional, and cooperative team player.
- Health & Safety Awareness: Knowledge of health and safety regulations and practices.
- IT Proficiency: Competent with Microsoft Word and Excel.
- Driving License: A valid full UK Driving License is essential.
- Professionalism: A polite, professional, and courteous approach at all times.
If you’re looking for a rewarding career with a company that values quality, customer service, and teamwork, then this is the role for you!
To apply, please send your CV and a brief covering letter to
dan@psitalent.co.uk or call 01244 455477 for further information.
Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies.
We are an equal opportunities agency and welcome applicants from all backgrounds.
We are acting on behalf of the client as an Employment Agency in relation to this vacancy.
