Operations Manager

Operations Manager
Chester
£30,000-£33,000

An opportunity to join an expanding and progressive company as Operations Manager in a fast-paced and varied environment. Benefits include free parking, pension scheme, private medical cover, retail offers and discounts, performance reviews, discretionary bonus and hybrid working. When at Head Office you will be within a modern, open-plan office with a collaborative and supportive working environment.

The objective of the role is to support and implement processes on all sites, to ensure policies and procedures are being followed in regards to all policy agreements. The Operations Manager will provide support to Regional Directors and Senior Managers daily, resolving issues that may arise and escalate where necessary. Facilitating and encouraging a positive working environment, leading by example in line with company values.

Key Responsibilities:

• Check all contractual agreements before issuing, using checklist provided
• Develop and sustain tracking systems for all incoming and outgoing business documentation and provide monthly KPI reports for each region.
• To provide the team with regular updates on KPIs via presentation
• Creating and implementing business plan process and providing the necessary support for the team and managers, ensuring the company is compliant and ensuring all documents are filed in the correct manner.
• Aid the team in tracking documentation, ensuring timely completion.
• Ensuring policies and procedures are adhered to, using a reporting system which involves team monitoring.
• Building and improving reports and implementing them to ensure contractual agreements do not expire, thus enabling the team to work with BDMs for renewals of agreements.
• Closely monitoring account set ups, ensuring correct billing lines and agreement types are being used and thereafter liaising with the sales ledger team with any issues that may arise.
• Assist with annual auditing.
• Provide monthly reporting of expired agreements and fee reviews, creating the necessary documentation to support compliance.
• Working alongside other internal teams, ensuring all documents are served in a timely manner and in line with the companies policies and procedures.
• Take part in a monthly meeting with other internal teams and directors to run through compliance and coordinate the necessary paperwork.
• Manage and develop individuals’ performance to deliver set objectives through regular 1:1s offering coaching, training and feedback.
• Carry out monthly team meetings.
• Ad hoc reports and tasks as required.

Skills and Experience

• Ability to positively influence and engage with colleagues and your team
• Shows resilience when faced with challenging scenarios and the ability to identify solutions to resolve problems with a ‘can-do’ attitude
• Flexibility, receptive and positive towards change
• Experience in a similar type role is desirable
• Line management experience is essential
• IT skills (Including all Microsoft packages such as Word and Excel)
• Organised approach to working by demonstrating versatility and flexibility
• Excellent communication skills (verbally and written) with strong attention to detail
• Knowledge of the hospitality industry (desirable however not essential)
• Be able to work at pace in a forever changing environment

Working Arrangements: This position is Head office based with the expectation of office working for 5 days per week.