Travel Sales Manager

Travel Sales Manager
Chester – Hybrid working
£35,000-40,000

Working within this esteemed and expanding company, Travel Sales Manager will be based at this well-established company in Chester with hybrid working options. This award-winning company prides themselves on the bespoke service they offer customers.

Our client is actively seeking a Sales Manager specifically managing luxury brands. Leading a high-performing sales team to deliver exceptional client service and achieve ambitious sales KPI targets, this role will be central to driving commercial growth, ensuring operational excellence, and fostering a culture of continuous development and innovation. Responsible for inspiring the team to deliver a world-class luxury experience, while contributing to the wider strategic goals of the company. This is a leadership role that blends coaching, managing high performance, and hands-on support. You’ll take ownership of sales day to day operations, team development, and client relationship strategies to ensure optimal productivity and an elevated client experience.

Key Responsibilities :

• Deliver revenue & profit targets for the brands as well as other sales KPI’s, ensuring the teams are focusing on key processes that add value to the business & client
• Lead, motivate, and inspire the sales team to achieve and exceed individual and team KPIs
• Monitor daily lead flow and ensure all enquiries are handled efficiently, professionally, and within SLA targets
• Work alongside trainers to develop tailored coaching plans for team members based on skills gaps, performance data, and development potential.
• Identify and act on trends in sales performance, using data to drive decision-making and improve outcomes
• Ensure consistent and high-quality communication across all client touchpoints, ensuring delivery and helping to identify any training gaps
• Support onboarding and training of new team members, ensuring a smooth integration into the team and a consistent standard of service delivery
• Provide ongoing mentorship, performance feedback, and career development opportunities, monthly 1 on 1’s with all reporting team members
• Working alongside the other sales managers to foster a high-performance culture within luxury brands
• Supporting head of sales to continuously analyse performance data, providing insightful commentary, actionable recommendations, and real-time trading feedback
• Rota management and responsible for operational running of the team, including weekends, bank holidays, late shifts and phone management to ensure service proposition is met
• Provide daily support with internal process’s such as ODR, manual cost checks and our of portfolio
• Co-ordinate attendance at supplier training in-house and out of hours, along with Privilege trips, ensuring all minimum standards are adhered to pre-during-post trip, and the team’s product knowledge is kept up to date
• Support and be the first point of contact for any complaints when required regardless of which brand you work for; benefitting from being part of the wider company.

Skills & Experience :

• Minimum 2+ years of experience in a travel sales leadership role.
• Proven success in mentoring, coaching and developing sales individuals to achieve and exceed KPI’s.
• Strong coaching and mentoring abilities with experience in performance management and onboarding.
• Deep understanding of sales processes and ability to identify process improvements.
• Commercially astute with the ability to analyse data, interpret trends, and act decisively.
• Outstanding communication and interpersonal skills – articulate, confident, and persuasive.
• Proficient in time management and capable of working under pressure to meet deadlines.
• Technologically adept, with strong proficiency in MS Office (particularly Outlook, Excel, and Word).
• Calm and solutions-oriented approach to problem solving.
• Passionate about luxury travel and delivering exceptional client experiences.

Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies.

We are an equal opportunities agency and welcome applicants from all backgrounds.

We are acting on behalf of the client as an Employment Agency in relation to this vacancy